Frequently Asked Questions
Everything you need to know about your next ramen break.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
Are your ramen kits authentic?
Yes, we source our ingredients and noodles directly from premium suppliers in Japan to ensure an authentic restaurant-quality experience at home.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer vegetarian or vegan options?
Absolutely! We have a dedicated 'Plant-Based' section featuring rich miso and soy-based broths that are 100% vegan-friendly.
How should I store my ramen kits?
Most of our kits are shelf-stable and should be stored in a cool, dry place. Once opened, any fresh components should be refrigerated and consumed within 24 hours.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.